Refund policy

Last updated: 25 July 2026

At Style Maniacs we want you to order with complete confidence. That is why we have kept our return process as simple as possible.

Most of our orders are Cash on Delivery. That means you can hold the product in your hand and check it before you pay a single taka.

1. Check the parcel at delivery

You are welcome to open and inspect the parcel while the delivery rider is still present. Please check:

  • That the products match your invoice
  • That the expiry date is fine
  • That the seal and packaging are intact
  • That nothing is broken, leaking or crushed

If you find any problem, hand the parcel straight back to the rider. You pay nothing, and we will not ask any questions.

With Cash on Delivery this is your strongest protection. So please do take a moment to check before the rider leaves.

2. Returns and replacements

Important: Returns and refunds apply only where the problem is on our side. In those cases the responsibility is fully ours and you will not pay anything.

When you are entitled to a return or replacement

  • You received the wrong product
  • The product is broken, cracked or leaking
  • The product is expired, or has less than 3 months left before expiry
  • The seal was already broken on arrival
  • An item from your order is missing from the package

When a return does not apply

  • Change of mind. Once you have received the correct product in good condition, a return does not apply. This is exactly why we let you open and inspect the parcel in front of the rider. If you decide not to take it, simply hand it back at that moment and there is no cost to you
  • Opened or used products. For skincare and supplements this is standard practice worldwide, for hygiene and safety reasons, because a used product cannot safely be sent on to anyone else
  • Expected results. Skincare outcomes depend on your skin type, consistency of use and individual health, so this does not fall under our return policy. If you are unsure which product suits your skin, ask us on WhatsApp before ordering. We are happy to advise you free of charge
  • Time limit. A return does not apply once 3 days have passed since delivery
  • Proof of purchase. We cannot process a return without an invoice or order number

3. How to reach us

WhatsApp or phone: +880 1682 840085
Email: digitaldesk.stylemaniacs@gmail.com

Please send us:

  1. Your order number
  2. A photo or a 10 second video of the product
  3. One line describing the problem

With a photo or video we can resolve things much faster.

4. How long it takes

  • Reviewing your claim: a reply within 24 hours
  • Collecting the product: 2 to 4 working days
  • Completing the replacement or refund: 3 to 7 working days after collection

5. Who pays the courier charge

Since returns apply only where the problem is on our side, Style Maniacs covers the courier charge in full. For a wrong, damaged, expired or defective product, both legs of the courier cost are ours. You pay nothing.

The charge is yours in these cases:

  • Where an incorrect or incomplete address causes the parcel to be returned and re-sent
  • Where you confirmed the order and then refused the parcel after it had already shipped

6. How refunds are paid

Most of our orders are Cash on Delivery, so this question rarely comes up. If you are not happy with the product, you can hand it back at delivery and pay nothing at all.

Where money has already been paid and a return applies:

  • Paid by Cash on Delivery: we refund to bKash or Nagad, using a number you give us
  • Paid online or by card: we refund through the same channel you paid with
  • Prefer a replacement: instead of a refund we can send a fresh product straight away, which is usually faster

7. Cancelling an order

Before it ships: you can cancel free of charge at any time. Just call or message us on WhatsApp.

After it ships: we can no longer cancel it in the system. You may still refuse the parcel at delivery, but the courier charge described above will apply.

With Cash on Delivery we send the product without taking any money from you, and we pay the courier cost upfront ourselves. So please do reply to our confirmation call or message after ordering. And if you change your mind, let us know before it ships. That saves cost on both sides.

8. If we cannot deliver your order

With Cash on Delivery your money never leaves your hands first, so there is no risk to you. Where an advance payment has been taken, the Digital Commerce Operation Guidelines 2021 apply:

  • If we take an advance payment and fail to deliver within 5 days in the same city, or within 10 days to a different city or village, the full amount is refunded through the same channel
  • If delivery becomes impossible due to force majeure, we will inform you within 48 hours and refund the full amount within 72 hours

Style Maniacs
Orchard Point, Shop No. 218, Dhanmondi, Dhaka 1209, Bangladesh
digitaldesk.stylemaniacs@gmail.com | +880 1682 840085